Refund policy

Returns and Refunds:

Thank you for the interest in our products. Unfortunately, we do not offer returns or exchanges unless you receive the wrong order, or if your product is damaged upon delivery. Please contact us at cleancanvasskincare@gmail.com within 72 hours. Your email should include the following information:

  • Order number
  • Photos and description of the issue 
  • Receipt or order confirmation email.

We will review the case, and if the damage is deemed valid, we will provide a refund or replacement at our discretion. However, if the product is deemed not to be damaged (as per our seller's discretion), you will not receive a replacement or refund.

In some cases, we may choose to issue a gift card to the buyer instead. Please note that "damaged product" refers to cracks or malfunctions with the packaging. This does not include slight color or texture differences, as these are handmade products and variations may occur.

If you received the wrong order, we will make sure your replacement is placed and sent out. If a replacement item (Limited Items, Collections, etc.) is not available, we will refund the full retail price.

We strive to provide high-quality products, and we appreciate your understanding. If you have any further questions, please don't hesitate to reach out.

Risk of Loss

The risk of loss and title to products purchased on the site transfers to the purchaser upon delivery to the carrier.

Orders marked as delivered by the carrier are considered delivered. Clean Canvas Skincare cannot provide refunds for lost, stolen, or damaged packages.

Handmade Product Variations

Please be aware that most items in our store are handmade. Due to this, products may slightly differ from each other. Skin and body care products can have slight variations in color and texture. Purchasers understand this variation when ordering.

Clean Canvas Skincare makes every attempt to show accurate colors of products on the website. However, the actual colors you see will depend on a number of factors including the monitor that you use, the settings of the monitor, and the hand-made nature of products. Clean Canvas Skincare does not guarantee that the display of any color will be accurate.